What we collect, why we collect it, how we protect it — and the control you have over it.
In short: we only collect what we need to respond to you, deliver our work and — if you ask us to — send you resources and insights. We never sell your information. Our free online tools score your answers in your browser and never link your results to your name or email.
Beyond Expectations is a trading name of Courtney Richards Ltd, registered in England & Wales (company number 08381050), registered office 124 City Road, London EC1V 2NX. We are registered with the Information Commissioner's Office (registration ZB000960). Courtney Richards Ltd is the data controller for the personal information described in this policy.
Questions about this policy or your information: hello@gobeyondexp.com.
| When you… | We collect | We use it to | Lawful basis |
|---|---|---|---|
| Sign up for resources, the newsletter, free chapters, or unlock a full read from one of our free tools | Your name and email address | Send you the resources you asked for and occasional insights | Consent — you can withdraw it at any time |
| Use a free online tool (the Dynamic Energy Index Energy Snapshot, Culture Tension Map or Change Readiness Snapshot) | Your answers are scored in your browser and are never linked to your name or email. For the Energy Snapshot only, we keep an anonymous summary of results — no names, email addresses, IP addresses or exact times | Improve our tools and understand energy at work across many people | Anonymous data is not personal data |
| Contact us through the website, by email or by phone | Your name, email, organisation and message | Respond to your enquiry | Legitimate interests |
| Book a call, join a LeaderSHIFT Circle, book an event or buy a service | Your contact details, booking details and the information you share in intake conversations. Card payments are handled by Stripe — we never see or store your card details | Deliver what you've booked, and keep financial records | Contract, and legal obligation (tax and accounting records) |
| Work with us as a client (consultancy, coaching, assessments) | Contact details and the information needed to deliver the engagement | Deliver the agreed work | Contract and legitimate interests |
Culture Tension Map and Culture Assurance surveys run for organisations have their own notice: see our survey privacy notice.
We never sell your personal information. We share it only with trusted service providers who help us run our business, who may use it only on our instructions and must keep it secure:
Some of these providers may process information outside the UK. Where they do, they are bound by the legal safeguards UK data-protection law requires. We will also share information if we are required to by law.
Our website does not use advertising or analytics cookies. Videos on our Resources page are embedded using YouTube's privacy-enhanced mode, which does not set cookies until you choose to play a video. Payment and booking pages provided by Stripe and Calendly are governed by their own privacy policies.
We use appropriate technical and organisational measures to protect your information, including secure (HTTPS) connections, access controls and reputable, security-certified service providers — and we review them regularly.
Under UK data-protection law you have the right to:
To use any of these rights, email hello@gobeyondexp.com. We may need to confirm your identity before acting on a request. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Our website links to other sites we don't control. Their own privacy policies apply, and we're not responsible for how they handle your information.
We'll update this policy when our practices change, and the date below will show when it was last revised.
Last updated: 30 September 2026.